Terms of service

Product Sales terms with Fulfilment by Phoenix Medical:

Website Access
We only sell to qualified and insured practitioners. We reserve the right to refuse access to our online store, to terminate accounts and cancel orders. Individuals who are not qualified to purchase products are advised to consult a professional practitioner of Traditional Chinese Medicine. As a customer, you agree that you must not purchase goods or services that you are not permitted or insured to by law.

As a qualified practitioner you may register for an online account and upon activation, it is your responsibility to keep login information confidential and prevent unauthorised access to your online account. As the account holder, you are responsible for all activity on your account. If you suspect that your account has been accessed by unauthorised persons, please contact customer service immediately.

Prices
Prices on our catalogues, leaflets and advertisements will be correct at the time of print or publishing. Due to changes in cost and exchange rates, we reserve the right to alter our prices at any time.

Stock Availability
We endeavour to keep our products well stocked however, inevitably there will be items that sell out quicker than anticipated. With acupuncture needles, there are always similar or interchangeable products available. For recommendations and stock updates, please contact the sales team.

VAT
VAT is charged on all products except customised prescriptions and products categorised as food. VAT will be charged to customers outside of the EU. If you are exempt from VAT, please provide a VAT number to our accounts team and they will apply this to your account.

Customs
Parcels sent outside of the EU may be subject to customs charges and import duties; these charges are made when the parcel reaches the destination country and therefore you are responsible for paying for the applicable import charges, taxes and customs duties. There is a £25.00 import clearance surcharge for countries outside of the EU i.e. Switzerland.

Returns
Our returns policy is 14 days from receipt. If you would like to return an item, contact us within 14 days of receiving the goods and we will be happy to refund or exchange goods that are in their original condition. To view our returns policy, click here.

Delivery
If your wholesale parcel is returned to us due to unsuccessful delivery attempts, we will hold it for 14 days and notify you accordingly. If redelivery is not rearranged during this time, you will automatically be refunded the total of your order minus shipping fees and administration costs.

Please note: If international duty fees and customs charges are not paid, resulting in the goods being returned to us, customers will be charged an administration fee.

Damaged Goods
Upon receiving your parcel, it is your responsibility to inspect the goods and report any damages or shortages to our customer service team within 7 working days. Customers must notify the customer service team before returning goods to Phoenix Medical. If we are not notified about the returned goods beforehand then a refund or exchange cannot be issued. When informing the customer service team of the damage, please include images of the damage for evaluation. On the condition that these terms are met, the postage cost to return the goods to Phoenix Medical will be credited to your account by Acuregen Store.

In the event that the parcel has been damaged by the third party courier, we will claim the postage cost back from the courier and credit this amount to your account.

Acuregen Terms as per Main Website. www.acuregen.co.uk

Payment is required prior to shipping goods. Delivery addresses outside of UK will be net of VAT if applicable. You will liable for customs and local taxes in your end destination. Please take care to check all shipping addresses on your invoice. We cannot be responsible for incorrect shipping addresses which results in a lost shipment.

All acupuncture needles and Thrive Intradermal needles are strictly for professional use only. Please inform us of any issues with your delivery within 7 days so we can assist you.

Acuregen and Thrive Intradermal needles are Registered Trademarks and protected by international registered designs and UK patent. All course material is generously shared on the basis that it for the professional development use of the contracted individual only. We carry a copyright on all intellectual property.

Training Course terms and Conditions:

Please note regarding our application form to join a course:

“By completing and submitting this form, I agree and have read and have understood Acuregen’s professional terms & conditions.”

Payment is required in advance of attending training.  VAT is charged on all UK transactions. USA State taxes when/where applicable. 

Bookings made via this website will incur a separate tax invoice if the Invoice address is non-UK as our online shops cannot allow for this tax regulation. This applies to courses to be physically attended in the UK. We reserve the right to make changes to tax if required by UK Government. 

Refund and Cancellation Policy

Our Courses are classified as Professional.

No refunds will be applicable, and no rescheduling is permitted.

Student Applications and Invoicing:

Please note that once the completed application form is received by us (usually by email), this is confirmation that the student wishes to book the respective course. This will trigger our administration procedure which includes issuing the invoice. Once the invoice is issued our terms and conditions will apply.

Invoices are due for payment upon receipt. Online courses will be released to students within 24 hours of payment.

Acuregen Clinic Terms & Conditions

All payments are to be made either prior to or directly after treatment, package options can be invoiced and are due 7 days post invoicing date, charges will be incurred for late or non payments.

We accept Cash, and all Major Debit/Credit Cards for payment

Online payment is available through our  Stripe Card payment.  Stripe is an online card processing company.  Please see their terms and conditions for further details.
Invoices will be raised immediately following any consultation.  Where payment has been made in advance this will be used towards the total cost of your invoice.
Any additional fees incurred will be notified to you prior to any service or item being charged.

Cancellation Policy

Clients are required to give 24 hours’ notice to cancel or rearrange an appointment whether booked online or via telephone. Failure to give sufficient notice will result in a fee of 75% being charged.
Prepaid appointments (either via online payment or block booking payment or telephone) that are cancelled at short notice (less then 24hrs notice) or failure to attend will incur a cancellation penalty equal to 75% of their appointment fee.  This will be debited from the credit balance with any remaining credit still available to use and be topped up as needed.

Please note:

Acuregen, Logo and Thrive Intradermal needles are protected by Registered Trademarks ® and design patents.

All students are governed by our copyright in all respects to academic material, lectures. Photography/video taken during the course is for personal study use only and permission should expressly be sought from Acuregen and those in the images or footage if anything is to be used on websites and social media.

Acuregen Brand and Amanda Shayle as developer must be cited as the source of training and techniques. We are happy to assist with publicity material and guidelines.

Under no circumstances can any material be taught unless under licensed contract with Acuregen.

Acuregen Ltd. Company Registration: 07215582. VAT: 161807218